Charlie Waller Memorial Trust

Key Skills

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  • Session Overview
  • Session Introduction
  • Active Listening
  • Qualities of a Good Listener
  • Barriers to Listening
  • Developing Active Listening
  • Asking Questions
  • Reflecting
  • Summarising
  • Empathy
  • Being Patient
  • Being Non-judgmental
  • Body Language
    • Introduction
    • Observing the Person’s Body Language
    • Your Body Language
    • Cultural Considerations of Body Language
  • Developing a Strategy for the Person in Distress
    • Points to Cover
    • Looking After Yourself
  • Do’s and Don’ts
  • Self Assessment
    • Introduction
    • Question 1
    • Question 2
    • Question 3
    • Question 4
    • Question 5
  • Session Key Points
  • Session Summary
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