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01 Key Principles
Sometimes students will seek the support of student well-being services but often they will approach other staff informally. This session looks the key principles you will need to consider when supporting students in those informal situations.
02 Signs to Look Out For
An introduction to signs of deteriorating mental health. Once completed you will be able to identify characteristics associated with good mental health, recognise behaviours likely to be within the ‘normal’ range of university students at certain times, recognise conditions which suggest a swift response is required, state where to find further information.
03 Key Skills
The ability to identify the qualities of a good listener, state the five main skills of active listening, classify four statements identifying barriers to listening, identify open, probing, leading and closed questions, and differentiate between empathy and sympathy.
Find out about some of the difficulties that students face when they start university. You will be given suggestions about when it is important to direct students to other people who may be able to help.
05 Students at Risk or in Crisis
Responding to students who are experiencing crises, and/or are take risks with their, or others, wellbeing. To help students in these situations, and being well supported within ourselves and by other colleagues.
06 Case Study
Recap and bring together skills from other sessions to provide you with a key summary of how to help students, as well as showing good practice in action through a case study.